EMACS 2015 Highlights Another excellent EMACS conference has wrapped up in San Diego. Here's a brief recap of the conference along with a few useful links for more information. Some of the key highlights that attendees liked most include: How TXU is using advanced technology (natural language) to drive its IVR solution How Ameren Missouri is focusing on the “return on customer satisfaction and engagement” How National Grid is pioneering the use of social media strategies in the utility industry
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