Chapel Hill, NC – Dino Fire, President of Research and Analytics at datadecisions Group and Wendy Weathers, Senior Analyst in Grid Planning and Performance at Salt River Project, present a white paper at the EPRI Grid Analytics and Power Quality Conference and Exhibition 2018. The white paper is “The Power of One: Electric Grid Reliability and Its Effects on Individual Customer Satisfaction,” and explores three primary areas empirically relating residential utility customer satisfaction and electrical grid reliability.

* The paper addresses how traditional aggregated grid performance measures like SAIDI, SAIFI, and others can be made more actionable when viewed simultaneously with reliability statistics at the individual household level. This data is made even more meaningful when delivered in a dashboard format that displays the effects on all the system’s customers at a glance.

* Part 2 of the paper describes the predictive model that estimates satisfaction levels with power quality and reliability based on actual grid performance for the utility’s customers. This model is developed through the fusion of customer satisfaction survey data and grid performance at the transformer level.

* Finally, the paper examines the relationship between actual historical power reliability on customer satisfaction and perceived power reliability on satisfaction levels.

This event, hosted by Electric Power Research Institute will be in Phoenix, Arizona, June 4-6th. The white paper will be made available for general distribution following the conference. You can learn more about the conference at https://bit.ly/2GIkx5J.

About Dino Fire

Dino is the President of Research & Analytics at datadecisions Group, having previously served as Chief Data Science Officer for the organization. His passion is seeking answers to questions and predicting consumer behavior, especially in new product design research, discrete choice modeling, and needs-based segmentation. His data science specialization is the fusion of different types of data from disparate sources and uncovering new insights with it. Dino holds a B.A. in Political Science from Kent State and an M.S. in Predictive Analytics from Northwestern.

About Wendy Weathers

With decades of experience as a successful electric utility industry professional, Wendy’s specialty is helping organizations leverage technical expertise to achieve business objectives. Working with regulators, vendors and in-house development teams Wendy has successfully helped develop and implement a spectrum of innovative pricing schemes, energy information products, and software and process changes on both the wholesale and retail sides of the industry. Her perspective comes from working for both investor-owned and community-based utility organizations as well as a utility commission. Wendy holds a degree in Industrial & Systems Engineering from Georgia Tech and currently works for Salt River Project (SRP) in Grid Modernization.